The Leadership Mindset

The Leadership Mindset

by | | Interviews

I was delighted to be asked by my pal Tony Brooks to contribute my thoughts to his Leadership Mindset podcast series. I’ve known Tony for quite a while but this is the first time we’ve really chatted at any length about leadership, and in particular,...
What I Learnt at CMA Live 2017

What I Learnt at CMA Live 2017

by | | Marketing

Everyone said that going to CMALive17 was actually an investment, not a cost. Everyone said that going to CMALive17 would transform how I run my business. Everyone said that going to CMALive17 would allow me to hear truly world class speakers up close and personal....
A few thoughts on the TSB fiasco

A few thoughts on the TSB fiasco

by | | Customer Service

The past few days have been torrid for TSB with customers, myself included, left frustrated and angry over a botched IT migration. Mixed messages about online availability have not helped the situation either. Thousands have been taking to social media to vent their...
Possible Sainsbury’s & Asda merger

Possible Sainsbury’s & Asda merger

by | | Negotiation

Interesting times lie ahead in the UK Grocery market with the revelation this weekend that Sainsbury’s and Asda are in advanced talks over a possible merger. This would make the combined group a retail giant, taking £1 of every £3 spent on groceries in the UK...