by Gary Gorman | | Interviews
I was delighted to be asked by my pal Tony Brooks to contribute my thoughts to his Leadership Mindset podcast series. I’ve known Tony for quite a while but this is the first time we’ve really chatted at any length about leadership, and in particular,...
by Gary Gorman | | Negotiation
Let’s face it …we’ve all been there. We’ve asked the right selling questions, identified the customer need, clarified the product benefits, asked for the order and they say: “It’s too expensive” Well….time for a quick reality check…despite what customers say it is...
by Gary Gorman | | Marketing
Everyone said that going to CMALive17 was actually an investment, not a cost. Everyone said that going to CMALive17 would transform how I run my business. Everyone said that going to CMALive17 would allow me to hear truly world class speakers up close and personal....
by Gary Gorman | | Customer Service
The past few days have been torrid for TSB with customers, myself included, left frustrated and angry over a botched IT migration. Mixed messages about online availability have not helped the situation either. Thousands have been taking to social media to vent their...
by Gary Gorman | | Negotiation
Interesting times lie ahead in the UK Grocery market with the revelation this weekend that Sainsbury’s and Asda are in advanced talks over a possible merger. This would make the combined group a retail giant, taking £1 of every £3 spent on groceries in the UK...
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