5 Reasons Why Negotiations Fail

5 Reasons Why Negotiations Fail

Negotiation isn’t easy. In my view it is often about striking a balance between a ‘science’ and an ‘art’ – the science of keeping focused on the ultimate negotiation agreement (often financial) and the art of working with other...
The Leadership Mindset

The Leadership Mindset

I was delighted to be asked by my pal Tony Brooks to contribute my thoughts to his Leadership Mindset podcast series. I’ve known Tony for quite a while but this is the first time we’ve really chatted at any length about leadership, and in particular,...
What I Learnt at CMA Live 2017

What I Learnt at CMA Live 2017

Everyone said that going to CMALive17 was actually an investment, not a cost. Everyone said that going to CMALive17 would transform how I run my business. Everyone said that going to CMALive17 would allow me to hear truly world class speakers up close and personal....
A few thoughts on the TSB fiasco

A few thoughts on the TSB fiasco

The past few days have been torrid for TSB with customers, myself included, left frustrated and angry over a botched IT migration. Mixed messages about online availability have not helped the situation either. Thousands have been taking to social media to vent their...