by Gary Gorman | | Buying, Construction, Customer Service, Negotiation, Selling
As I write this in the middle of a UK lockdown, post Covid-19 contractual disputes loom on the horizon for many construction companies. Programme changes, cancellations and delays will all inevitably lead to contract re-negotiations either with customers or with...
by Gary Gorman | | Buying, Customer Service, Negotiation, Selling
Have you ever wondered what buyer’s find the trickiest element of negotiation? What is the biggest mistake suppliers make when it comes to negotiating the deal or the contract? I explored these areas, and many more, when I interviewed Moyra Race. Moyra has over...
by Gary Gorman | | Customer Service
The past few days have been torrid for TSB with customers, myself included, left frustrated and angry over a botched IT migration. Mixed messages about online availability have not helped the situation either. Thousands have been taking to social media to vent their...
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